Returns & Exchanges

 

EFFECTIVE 2/01/2019 - NEW RETURN POLICY

 

We are very confident that our fine jewelry will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 14 days of receipt for a full refund or exchange. All returned jewelry must be in its original condition. Any items showing any signs of wear, alteration, resizing, or damage will not be refunded or exchanged. Shipping and processing charges will not be refunded, and the return postage is the customer’s responsibility. We do not accept returns on special or custom orders; exchanges are for like items only (i.e., same item, different color or size). All returns or exchanges require a return merchandise authorization (RMA).

 

Your request for an RMA must be submitted within 14 days and expires 10 days from issue date.

 

  1. Once you have received your RMA number, place your return in its original packaging and include a printed copy of the RMA.

  2. Return your items with tracking, insurance, and delivery confirmation. 

  3. If your return is eligible for refund, it will be credited to the original form of payment.

  4. If your order contained a promotion, returning any portion of your order may result in loss of any associated offer.

  5. We reserve the right to limit any return and/or charge a restocking fee if, at our sole discretion, we feel there has been an abuse of our return policy by the customer.

  6. Any RMA requested after 14-days will be denied for refund; however, your original purchase may be eligible for store merchandise credit. Store merchandise credit may be available for up to 90 days after date of receipt. 

 

Gift with confidence! All holiday orders placed on or after December 1st will have until the following January 10th to initiate an RMA. All other policies apply.

 

 

Click to begin your RMA:

 

 

 

 

 

 

 

 

  • Grey Facebook Icon
  • Grey Pinterest Icon
  • Grey Instagram Icon

©copyright 2019 www.charlottees1876.com. All rights reserved